Help Centre

Frequently Asked
Questions — 1lee

Everything Pakistan players need to know about 1lee in one place. Accounts, deposits in PKR, Cricket betting, withdrawals, VIP rewards, the Android app and more — find your answer below.

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This FAQ page brings together the most common questions we receive from Pakistan players every day. Whether you've just found 1lee and want to know how registration works, or you're an existing member trying to understand how to withdraw your winnings in PKR, you'll find a clear, honest answer below. The questions are grouped by topic — use the tabs above or just scroll through at your own pace.

If your question isn't answered here, the 1lee support team is on live chat 24/7. There's no wait form to fill, no email queue — just open the chat icon on any page and you'll be connected to a support agent in minutes.

Account & Registration

Go to the Register page and fill in your full name, email address, Pakistani mobile number (+92), password and date of birth. Select PKR as your currency. The whole process takes under three minutes. Once you've verified your mobile number via the SMS code sent to you, your account is active and ready for your first deposit.

Yes, completely free. There is no sign-up fee, no subscription charge and no cost for creating or maintaining a basic account. You only spend money when you voluntarily make a deposit.

No. Each player is allowed one account only. Creating duplicate accounts is against 1lee's Terms and Conditions and will result in all linked accounts being suspended. If you've lost access to your existing account, use the password reset option or contact live chat support — don't register again.

You must be at least 18 years old to register and use 1lee. We take age verification seriously. If there is any reason to believe an account belongs to a minor, it will be suspended and any funds returned. This platform is strictly for adults.

On the Login page, click "Forgot password?" and enter your registered email or Pakistani mobile number. You'll receive a reset link or SMS code. Follow the steps to set a new password. If you don't receive anything within a few minutes, check your spam folder or contact support.

Identity verification is required before processing your first withdrawal. Go to Account Settings and upload a clear photo of your CNIC (Computerised National Identity Card) — front and back — along with a selfie. Verification is usually completed within 24 hours. This process protects your account and ensures your funds can only be withdrawn to accounts that belong to you.
Deposits & Payments

1lee supports JazzCash, Easypaisa, Raast instant bank transfers, direct bank transfers, debit and credit cards, and various mobile wallets. All transactions are processed in PKR. The options available to you will display automatically based on your account region when you visit the Deposit section.

The minimum deposit varies by payment method but is designed to be accessible for Pakistan players. JazzCash and Easypaisa typically have a low entry point. Log in and check the Deposit page for the exact minimum for each method — figures are shown in PKR before you commit to anything.

JazzCash, Easypaisa and Raast deposits are typically credited instantly or within a few minutes. Bank transfers may take up to one business day depending on your bank. If your deposit hasn't appeared after the expected timeframe, contact live chat with your transaction reference number for a quick check.

1lee does not charge fees on deposits. Any charges that appear are applied by your payment provider — for example, your bank or JazzCash may have their own transaction fees. Always check with your provider if you're unsure. On the 1lee side, what you deposit is what lands in your account balance.
Withdrawals

Log in, go to the Withdrawal section in your account, select your preferred method (JazzCash, Easypaisa, bank transfer etc.), enter the PKR amount and confirm. Make sure your identity has been verified (KYC completed) before your first withdrawal — unverified accounts cannot process payouts.

Most withdrawals via JazzCash and Easypaisa are processed within a few hours once approved. Bank transfers typically arrive within 1–3 business days. Processing times can vary during peak periods or if additional verification is needed. You can track your withdrawal status in the Transaction History section of your account.

Common reasons include: KYC verification not completed, active bonus wagering requirements not yet met, withdrawal details not matching your registered account information, or a technical issue with the payment provider. Contact live chat immediately and they'll explain the specific reason and help you resolve it quickly.
Sports Betting & Cricket

Cricket is the main focus, with full coverage of Pakistan Super League (PSL), T20 internationals, Test matches, ODIs and domestic tournaments. Football, tennis, basketball, kabaddi and Esports markets are also available. Visit the Sports page to browse all available markets.

Yes. 1lee offers live in-play betting on Cricket matches with ball-by-ball odds updates. Markets include next wicket, runs in an over, match winner, top scorer and many others. Live betting is available on PSL games, T20 internationals and major tournaments. Odds change in real time so you'll need to act quickly.

Minimum bet amounts are shown in PKR on each market when you place your bet. They are set at a level that works for Pakistan players of all budgets — you don't need to stake large amounts to enjoy the full betting experience on 1lee.

Cash out is available on selected markets and is shown as an option in your open bets list when the feature is active for that event. If a cash out value is displayed, you can accept it at any time before the event concludes. The amount offered reflects current odds and your original stake.
Casino & Live Games

The 1lee casino includes Slots, Live Baccarat, Live Blackjack, Live Roulette, Teen Patti, Dragon Tiger, Andar Bahar and more. The Live Casino section streams real dealers 24/7. Visit the Platform page for a full overview of available games.

Yes. 1lee has a dedicated Bingo section with multiple rooms open 24/7 at different PKR ticket prices. It's a great option when you're waiting for a Cricket match to start or just want something lighter between casino sessions. Visit the Bingo page for full details.
Bonuses & Promotions

Current offers include welcome deposit bonuses, Cricket free bets during PSL and T20 seasons, casino cashback, reload bonuses and seasonal promotions. All active offers are listed on the Promotions page. Log in to see which ones you're eligible for — some are account-specific.

Wagering requirements (also called rollover) mean you need to bet the bonus amount a certain number of times before it can be withdrawn as cash. For example, a 5x wagering requirement on a PKR 1,000 bonus means you need to place PKR 5,000 in qualifying bets before withdrawing. Each bonus page shows the exact wagering terms clearly.

Yes, in most cases you can forfeit an active bonus from your Account Settings if you no longer want the associated wagering requirements. Note that forfeiting a bonus will remove any bonus balance remaining. If you're unsure whether forfeiting is the right move, contact live support before proceeding.
VIP Programme

Every real-money bet you place earns VIP points. As your points accumulate you move up through VIP tiers, each offering better benefits — higher withdrawal limits, faster processing, exclusive cashback rates, personal account managers at the top levels and invitations to special events. Visit the VIP page for the full tier breakdown.

VIP points remain active as long as your account is in good standing and you're playing regularly. Extended periods of inactivity may affect your tier status. Full details about point expiry and tier maintenance requirements are on the VIP page.
Mobile App

Yes. The 1lee Android app is available for direct download from the Download page. It's a lightweight APK designed for Pakistani networks — fast loading even on 4G connections and fully optimised for common Android screen sizes. Your existing account credentials work on the app; no separate registration needed.

Download the APK from the Download page. Before installing, go to your phone's Settings → Security (or Privacy) → enable "Install from Unknown Sources" or "Allow installation from this source." Open the downloaded APK file, tap Install, and the app will be ready within seconds. This is a standard process for apps installed outside the Play Store.

The dedicated download is currently Android only. iPhone users can access the full 1lee platform through the mobile browser on Safari or Chrome — the website is fully responsive and works well on all iOS devices. All features including deposits, betting and live casino are available through the browser version.
Responsible Gaming

Yes. In Account Settings you can set daily, weekly or monthly deposit limits in PKR. Once a limit is set, it takes effect immediately and cannot be increased for a short cooling-off period — this is intentional, giving you time to reconsider. Reducing a limit takes effect straight away.

Self-exclusion lets you temporarily or permanently close your account if you feel you need a break from gambling. You can set a self-exclusion period (e.g., 1 month, 6 months, permanent) from Account Settings or by contacting live chat. During exclusion, you won't be able to log in or deposit. This is a serious tool — once requested it cannot be reversed early. See the Responsible Gaming page for full details.

Your account dashboard shows your full activity history including session times and transaction records. You can also set session time reminders in Account Settings — a notification will appear when you've been active for your chosen duration. Taking regular breaks and reviewing your actual spending against your budget is strongly encouraged.

If you've gone through the sections above and still haven't found what you're looking for, don't worry — our support team covers questions on every aspect of the platform. Pakistan players can reach live chat directly from any 1lee page at any hour, day or night. For account-specific issues like missing deposits or withdrawal delays, having your transaction reference number ready will speed things up considerably.

We update this FAQ page regularly as the platform evolves — new payment integrations, seasonal Cricket promotions and feature releases all get reflected here. Bookmark this page or check back before PSL season for the most current information on what's available at 1lee.

Still need help? Our live chat support team is online 24/7 — open the chat icon on any page and get a response in under 5 minutes, day or night.

Email support: You can also reach us at [email protected] for non-urgent queries. We aim to respond within a few hours.

What Makes 1lee the Right Choice for Pakistan Players

Beyond answering your questions, here's a quick look at what's actually waiting inside the platform.

Live Cricket & PSL Betting

Ball-by-ball live markets for Pakistan Super League, T20 internationals and Test matches. Odds update in real time and cash out is available on selected markets — all bets placed in PKR.

PKR Deposits via JazzCash & Easypaisa

Deposit and withdraw in Pakistani Rupees using JazzCash, Easypaisa, Raast, bank transfer or cards. No currency conversion, no hidden fees on 1lee's side — your PKR balance is always accurate.

Live Casino 24/7

Real dealers streaming Baccarat, Blackjack, Roulette, Teen Patti and Dragon Tiger around the clock. Join a table in seconds from your account — desktop or mobile browser, anytime.

VIP Rewards That Actually Scale

Every bet earns VIP points. Move up tiers to unlock higher withdrawal limits, faster payouts, exclusive cashback rates and dedicated support at the top levels. Your loyalty is rewarded consistently.

Android App Built for Pakistan

The 1lee Android APK is optimised for Pakistani networks — loads fast on 4G, uses minimal data and keeps you logged in conveniently. Download it free from the Download page, install in under a minute.

Secure, Private & Responsible

SSL encryption on every session, two-factor authentication available, and built-in responsible gaming tools — deposit limits, session reminders and self-exclusion — all manageable from Account Settings.

Can't Find Your Answer? We're Here 24/7

Our Pakistan support team is on live chat around the clock. Or if you're ready to jump in, registration is free and takes under three minutes — your PKR balance is ready to go the moment you verify your mobile number.

18+ only  |  Please gamble responsibly  |  Set limits before you play